Storage East Sheen Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage East Sheen provides storage and related services, including services to customers using removal companies, man and van operators, or other transport providers. By making a booking, placing goods into storage, or otherwise using our services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions form a legal agreement between you and Storage East Sheen. You should read them carefully before confirming a booking or moving any goods into our care.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, partnership, or organisation that books or uses our storage or related services.
Services means any storage, handling, access, loading, unloading, or ancillary services provided by Storage East Sheen, whether directly or via a removal company or other third-party contractor engaged by you.
Goods means any items, property, or possessions that you or your removal company deliver to, store with, or collect from Storage East Sheen.
Storage Facility means any premises or unit operated or managed by Storage East Sheen where your goods are held.
Contract means the agreement between you and Storage East Sheen incorporating these Terms and Conditions and any specific booking details we confirm to you.
2. Scope of Services
Storage East Sheen provides storage units and associated services for domestic and commercial customers. We also work with removal companies and other transport providers to facilitate the movement of goods into and out of our storage facilities.
Unless expressly agreed in writing, we do not provide packing services, removal services, specialist handling of high-value or fragile goods, or insurance advice. Where a removal company or third-party service provider is used, they act as your contractor and not as our agent, and any separate terms you have with them will be between you and that provider only.
3. Booking Process
3.1 Booking request
You may request a booking for storage by contacting us through our website or other contact methods we may make available from time to time. You must provide accurate information, including your name, contact details, preferred move-in date, estimated duration of storage, and an indication of the type and approximate volume of goods to be stored.
3.2 Quotation
We will provide you with a quotation based on the information you supply. Quotations are an estimate only and may change if the actual volume, nature of goods, or service requirements differ from those originally described. All quotations are subject to availability of storage space and do not constitute a binding contract until accepted by both parties.
3.3 Acceptance and confirmation
Your booking is confirmed when you accept our quotation and we confirm acceptance of your booking. Confirmation may be given in writing or through an electronic booking system. We reserve the right to decline a booking at our sole discretion, for example, if there is insufficient capacity or if we reasonably believe your goods are unsuitable for storage.
3.4 Use of removal companies
If you engage a removal company or man and van service to transport your goods to or from our storage facility, it is your responsibility to arrange and manage that service. We are not responsible for delays, damage, or failures in service caused by your chosen removal provider. Any arrival times for removal vehicles at the storage facility should be agreed directly with us in advance to ensure access and loading arrangements can be accommodated.
4. Payments and Charges
4.1 Storage fees
Storage fees are charged in accordance with our prevailing tariff or as otherwise stated in your quotation and booking confirmation. Fees may be calculated based on the size of the storage unit, the type of service required, and the duration of storage. Unless otherwise agreed, storage fees are payable in advance, either monthly or for the agreed storage period.
4.2 Additional charges
Additional charges may arise for matters such as late payments, access outside normal opening hours, handling assistance, palletisation, or changes to unit size. Where reasonably practicable, we will inform you of such charges in advance.
4.3 Payment methods
We accept commonly used methods of payment, as notified by us from time to time. You agree to maintain valid payment details and to ensure that payments are made when due. Where recurring payments are agreed, you authorise us to collect fees automatically until your contract is terminated and your goods are removed.
4.4 Deposit
We may require a deposit prior to move-in. The amount and terms of any deposit will be set out in your booking confirmation. A deposit may be used to cover unpaid fees, damage to the storage facility, disposal of prohibited items, or other sums due under the contract. Any balance will be returned to you after you have vacated the unit and all sums have been settled.
4.5 Late or non-payment
If you fail to pay any fees or charges when due, we may charge interest on overdue amounts and may restrict access to your goods until all outstanding sums are paid in full. Continued non-payment may result in termination of the contract and the sale or disposal of your goods in accordance with applicable law and these Terms and Conditions.
5. Cancellations, Amendments, and Termination
5.1 Customer cancellation before move-in
You may cancel your booking before the agreed move-in date by giving us reasonable notice. Where a deposit or advance payment has been made, any refund will be subject to our cancellation policy as notified to you at the time of booking. We reserve the right to charge a cancellation fee, particularly where significant preparation work has been undertaken or where cancellation occurs at short notice.
5.2 Amendments
You may request to change your move-in date, unit size, or duration of storage, subject to availability and agreement. Changes may result in revised charges. We will use reasonable efforts to accommodate changes, but cannot guarantee that all requests can be met.
5.3 Termination by you after move-in
Following move-in, you may terminate the contract by providing the period of notice stated in your booking confirmation or tariff schedule. On termination, you must ensure that all sums due are paid and that your goods are removed from the storage facility by the final date of the notice period. Prepaid fees may be non-refundable or partly refundable, depending on the terms in force at the time of booking.
5.4 Termination or suspension by us
We may terminate or suspend the contract and your access to the storage facility immediately if you breach these Terms and Conditions, fail to pay any amount when due, endanger the safety of our staff or other customers, cause damage to the storage facility, or store prohibited or hazardous goods. In serious cases, we may contact relevant authorities. Any costs incurred by us as a result of your breach will be recoverable from you.
6. Use of the Storage Facility
6.1 Permitted use
You may use the storage unit solely for the storage of goods that are lawful, safe, and in compliance with these Terms and Conditions. Storage units must not be used as offices, living accommodation, workshops, or for any trade or business which involves attendance by members of the public.
6.2 Prohibited goods
You may not store any of the following items: perishable goods, live animals, plants, flammable or explosive materials, gas cylinders, chemicals, radioactive materials, illegal substances, weapons, ammunition, money, securities, or any items that emit odours or may attract vermin or pests. We reserve the right to refuse or remove any goods that we reasonably consider to be unsafe or unsuitable.
6.3 Access
Access to the storage facility will be during the hours and on the terms we notify to you. We may temporarily restrict access for maintenance, security, or safety reasons. Where possible, we will give you advance notice of any significant restrictions. Access for removal companies and other third parties must be arranged by you and authorised by us in advance.
7. Liability and Risk
7.1 Your responsibility for goods
You are responsible for properly packing, securing, and labelling your goods. Risk in the goods remains with you at all times. You should ensure that your goods are adequately insured for their full replacement value during transport, loading, unloading, and while in storage.
7.2 Our liability
We will exercise reasonable care and skill in providing the services. However, we do not accept liability for loss, damage, or deterioration of goods except where caused by our proven negligence or breach of contract. We will not be liable for any loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, vandalism, weather conditions, or acts of third parties.
7.3 Exclusions of liability
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the services. Our liability, if any, for loss or damage to goods shall be limited to a reasonable amount reflecting the value of the affected items and the storage fees paid, subject to any separate limitations agreed in writing.
7.4 Third-party providers
Where you use a removal company or other third-party provider in connection with the services, they act as an independent contractor and we are not responsible for their acts or omissions. You should address any claims arising from transport, packing, or handling directly to that provider under your contract with them.
8. Insurance
8.1 Customer insurance
You are strongly advised to arrange suitable insurance to cover your goods during transport and storage. It is your responsibility to ensure that the level and scope of cover are sufficient for your needs and that any conditions imposed by your insurer are met.
8.2 Our insurance
We may maintain insurance for our property and general operations, but this does not extend automatic cover to your goods unless we explicitly agree otherwise in writing. Our insurance shall not confer any rights on you or any third party.
9. Waste, Cleanliness, and Regulations
9.1 Waste and prohibited disposal
You must not leave waste, packaging, or unwanted items in common areas, car parks, loading bays, or other parts of the storage facility. Disposal of waste must be carried out in accordance with applicable waste regulations and our instructions. You are not permitted to use on-site bins for large volumes of waste or for items that are restricted under local waste regulations.
9.2 Cleanliness and condition
You must keep your storage unit clean and tidy and must not cause damage to the unit or the wider facility. On vacating, you must remove all goods and leave the unit in a clean and usable condition. We may charge you for cleaning, repairs, or disposal of goods or waste that you leave behind.
9.3 Hazardous substances and environmental regulations
You must not store or dispose of hazardous substances, oils, solvents, batteries, or electrical items in a manner that breaches environmental or waste regulations. If we incur any costs, fines, or liabilities as a result of your failure to comply with such regulations, you will be responsible for reimbursing those costs in full.
10. Security
10.1 Access control
We may implement security measures such as access codes, locks, and monitoring systems. You must keep any access codes or keys secure and must not share them with unauthorised persons. You are responsible for the actions of any person to whom you give access.
10.2 Locks and keys
Unless otherwise agreed, you are responsible for providing a suitable lock for your unit and retaining the keys. We will not hold duplicate keys unless explicitly agreed. If we reasonably believe that your unit or the facility is at risk, we may cut your lock to gain access, and we will replace it or require you to do so.
11. Data Protection and Personal Information
We will collect and use personal information about you in order to manage your booking, provide the services, and administer our relationship with you. This may include sharing limited information with removal companies or other providers acting on your instructions. We will handle personal data in accordance with applicable data protection laws. By using our services, you consent to the processing of your personal information for these purposes.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should contact us as soon as possible so that we can seek to resolve the matter. We will use reasonable efforts to investigate and respond to complaints promptly. If a dispute cannot be resolved informally, either party may seek to pursue their rights through the courts in accordance with the governing law section of these Terms and Conditions.
13. Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. Updated terms will be made available with reasonable notice, and your continued use of the services after such notice will constitute acceptance of the changes. If you do not agree to any updated terms, you must stop using the services and arrange for removal of your goods.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage East Sheen agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the contract, or the services provided.
By booking storage or related services with Storage East Sheen, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
