Eastsheen Storage Terms and Conditions

These Terms and Conditions govern the use of Eastsheen Storage services, including any storage unit rental, box storage, container use, collection, delivery, and related handling services provided under the Eastsheen Storage brand. By making a booking, paying a deposit, entering into a storage agreement, or using any Eastsheen Storage facility or service, the customer confirms that they have read, understood, and agree to these terms in full. If the customer is acting on behalf of a business or another person, they confirm that they have authority to do so.

These terms are intended to set out the basis on which storage services are provided in the UK. They apply to short-term and longer-term storage arrangements, whether the goods are stored in a self-storage unit, a managed storage space, or a similar facility operated by Eastsheen Storage. Nothing in these terms affects the customer’s statutory rights, and where any provision cannot lawfully be enforced, that provision will be read narrowly to the fullest extent permitted by law.

For the purposes of these terms, the words “customer,” “you,” and “your” refer to the person or business entering into the storage contract. The words “Eastsheen Storage,” “we,” “us,” and “our” refer to the provider of the storage service. References to goods include all items placed into storage, whether packed by the customer or by us, unless otherwise agreed in writing.

Booking process begins when you submit a booking request and provide the information needed to assess storage requirements. This may include the type and approximate volume of goods, the preferred storage duration, any access needs, and any special handling instructions. A booking is not confirmed until Eastsheen Storage has accepted it, any required deposit or initial payment has been received, and the customer has agreed to the applicable storage terms. We may request identification and supporting documentation before confirming a booking, especially where legal or security checks are required.

When a booking is accepted, we will normally provide details of the storage arrangement, the start date, the charging basis, and any additional conditions that apply. The customer is responsible for ensuring that all information given during the booking process is complete and accurate. If any information changes before the storage start date, you must notify us promptly. We may refuse, delay, or cancel a booking if the goods are unsuitable, prohibited, unsafe, or inconsistent with the information provided.

Bookings may be made for a fixed term or on a rolling basis, depending on the service selected. Where an estimated unit size, storage volume, or collection requirement is provided, this is only an estimate and may be adjusted if the goods require more or less space than originally stated. Eastsheen Storage reserves the right to allocate, reallocate, or substitute storage space if operationally necessary, provided the replacement remains suitable for the goods and the agreed service.

Payments are due in accordance with the pricing and billing cycle notified at the time of booking or in the storage agreement. Unless otherwise stated, charges may include storage fees, administration fees, collection or delivery charges, packaging materials, special handling charges, insurance-related charges if selected, and any other agreed service costs. All prices are quoted in pounds sterling and are payable by the methods we accept at the relevant time.

Invoices must be paid by the due date shown. If payment is not received on time, we may charge late payment interest and reasonable recovery costs to the extent permitted by law. We may also suspend access to the stored goods, withhold collection or delivery services, or treat the agreement as terminated if non-payment continues after notice. Any unpaid balance may be deducted from deposits where legally permitted, and the customer remains responsible for any remaining sums owed.

Price changes may apply for renewed periods or changes in service requirements. We will use reasonable efforts to notify customers of material changes in advance, but where the storage agreement allows for periodic adjustments, the revised charges will take effect in line with the agreement. If the customer fails to remove goods by the end of the agreed term, storage charges may continue to accrue until the goods are collected or otherwise lawfully dealt with.

Eastsheen Storage recognises that plans may change. If you wish to cancel a booking before the storage start date, you must give notice in the manner required by the booking terms. Cancellation rights may vary depending on whether the booking has already commenced, whether services have been reserved or partially performed, and whether the customer is acting as a consumer or a business. Where a booking is cancelled after work has begun, the customer may remain liable for services already provided and any non-recoverable costs reasonably incurred.

If the customer requests an amendment, we will consider the request in good faith, but we are not obliged to accept changes that would materially alter the agreed storage arrangement or create operational difficulties. Amendments may affect pricing, access, unit allocation, collection schedules, or service duration. Any change becomes binding only when confirmed by Eastsheen Storage in writing or another durable format.

We may terminate or suspend the agreement immediately if the customer breaches these terms, provides false information, fails to pay sums due, stores prohibited goods, or creates a health, safety, fire, environmental, or legal risk. Where termination occurs, the customer must promptly remove their goods. If goods are not removed within the required time, we may take such steps as are reasonably necessary and legally permitted to secure, store, move, retain, or dispose of the goods.

Liability is limited to the extent allowed by UK law. Eastsheen Storage will take reasonable care in providing storage services, but we do not accept responsibility for loss or damage caused by events outside our reasonable control, including theft, fire, flood, accidental damage, infestation, deterioration of goods, inherent vice, poor packaging, or failure by the customer to comply with these terms. Customers are expected to package, label, and declare goods appropriately and to ensure items are suitable for storage.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those exceptions, our liability for any single incident or series of related incidents may be capped at the value of the charges paid for the affected storage period or another reasonable limit set out in the storage agreement, whichever is applicable and lawful. Customers should consider whether additional insurance is needed for valuable, fragile, or irreplaceable items.

The customer is responsible for any loss, damage, cost, claim, or expense arising from their breach of these terms, their negligence, or the actions of anyone they authorise to access, handle, collect, or remove goods. This includes liability for harm caused by dangerous, illegal, undeclared, or improperly packed items. The customer must also ensure that any goods stored do not infringe the rights of third parties, including intellectual property rights or ownership rights.

Eastsheen Storage operates in accordance with applicable UK waste and environmental regulations. The customer must not use storage services to discard waste, hide refuse, or abandon items that should be treated as controlled waste. Goods placed into storage must be genuine items for retention, safekeeping, transit, or temporary holding, and not material intended to be disposed of unlawfully or in breach of environmental duties. Where an item becomes waste while in storage, or where the customer no longer wants an item, the customer must arrange lawful removal, reuse, recycling, or disposal as appropriate.

The customer must not store hazardous, toxic, explosive, corrosive, flammable, biohazardous, illegally obtained, stolen, contaminated, or otherwise dangerous materials unless this has been expressly agreed in writing and all legal requirements have been met. This restriction applies to chemicals, solvents, gas cylinders, perishable waste, medical waste, asbestos-containing materials, batteries requiring special handling, and any other restricted item. It is the customer’s responsibility to ensure that all stored goods comply with current law and are correctly declared.

We may inspect goods where reasonably necessary for safety, compliance, or operational reasons, and we may refuse access, remove items, or notify authorities if we reasonably believe that goods breach waste, environmental, or other legal rules. Any costs arising from the handling, segregation, cleaning, containment, removal, disposal, reporting, or remediation of prohibited or waste materials may be charged to the customer, to the extent permitted by law. The customer must indemnify Eastsheen Storage against any claims or enforcement action caused by their breach of this section.

Access, care of goods, and customer duties are an important part of the storage relationship. The customer must keep keys, access codes, and other security credentials safe and must not share them with unauthorised persons. The customer must ensure that goods are packed to a standard suitable for storage, taking into account temperature changes, movement, stacking, and normal handling. We are not responsible for deterioration caused by unsuitable packaging, moisture-sensitive materials, food items, live plants, or other items that are not fit for storage.

The customer must not use the storage space for sleeping, living, working, manufacturing, or any activity other than the agreed storage purpose. The customer must comply with any security, safety, or site rules notified by Eastsheen Storage from time to time. We may enter a unit or access stored goods where reasonably necessary to protect people, property, or legal compliance, or where the agreement permits it and lawful notice has been given.

If goods are left uncollected after termination, after expiry of the agreed period, or after reasonable notice requiring collection, we may continue to charge storage fees and may exercise any lawful rights available to us, including retention or sale of goods where permitted by the contract and applicable law. Any proceeds from a lawful sale may be applied to outstanding balances, reasonable costs, and charges, with any surplus handled in accordance with legal requirements.

We may update these terms from time to time to reflect changes in law, industry practice, or service operations. The version in force at the time of booking will generally apply to that booking, unless a later change is required by law or agreed by both parties. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect.

No failure or delay by Eastsheen Storage in enforcing any right or remedy will operate as a waiver of that right or remedy. Any waiver must be in writing and will apply only to the specific situation stated. The customer may not assign, transfer, or subcontract the agreement without our prior written consent, although we may assign our rights or obligations where lawful and without reducing the customer’s protections.

These terms, together with the booking confirmation and any written storage agreement, form the entire agreement between the customer and Eastsheen Storage regarding the services provided. In the event of inconsistency, the signed storage agreement or written booking confirmation will take precedence to the extent of that inconsistency, unless the conflict cannot lawfully be resolved in that way.

Governing law and jurisdiction are those of England and Wales, unless mandatory law requires otherwise. The parties agree that any dispute arising out of or in connection with these terms or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights that apply under UK law.

By using Eastsheen Storage, the customer acknowledges that storage services involve practical risks and operational constraints, and agrees to cooperate reasonably with any lawful requirement necessary for secure and compliant storage. These terms are intended to create a fair balance between customer rights and the responsibilities needed to run a secure storage service in the UK.